QNAP will attempt to recover files from your QNAP NAS on a first come, first serve basis. ![]() Please do not pay the ransom, and contact QNAP technical support ( ) at the earliest convenience. ![]() there is no encryption key that can be retrieved, and. ![]() How to recover your files from the Qlocker attackĪs the QNAP technical support staff around the globe worked with affected users to test and purge Qlocker, and to offer our help by all possible means, we've identified a possible way to recover user data from affected QNAP NAS.
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